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Got questions about our services? Here are some frequently asked questions about Lumina Life's cleaning and in-home care services to help provide you with quick, clear answers.
The duration of a cleaning session can vary based on the size and condition of the space. Generally, a regular cleaning for an average-sized home or office might take about 2-4 hours, whereas deep cleans or post-construction cleanings can take longer. We can provide a more accurate estimate after an initial assessment of your premises.
Lumina provides all necessary cleaning supplies and equipment. We use professional-grade products to ensure the highest quality of clean. However, if you have specific products you prefer we use due to allergies or personal preferences, we are happy to accommodate those requests.
Yes, our team is trained to handle a variety of surfaces, including sensitive materials like marble, hardwood, and stainless steel. We use specific cleaning agents and techniques appropriate for each type of surface to prevent damage and ensure they are cleaned safely and effectively.
No, it is not necessary to sign a long-term contract. Lumina offers flexible service agreements tailored to your needs, whether you prefer a one-time service, monthly, or more frequent cleaning schedules. We focus on flexibility and convenience to meet the diverse needs of our clients.
Absolutely! We understand that each space and client may have different requirements. Lumina allows you to customize your cleaning services to suit your specific needs, whether it's focusing on particular areas of your home or office or scheduling services at a time that is most convenient for you.
We take client privacy very seriously. All of our staff are trained in confidentiality protocols and are committed to respecting the privacy of our clients. We ensure that sensitive information, whether seen or heard while providing our services, is kept confidential and secure.
Customer satisfaction is our top priority. If you are not completely satisfied with our cleaning services, please contact us within 24 hours of the service. We will make arrangements to revisit your property and address any areas of concern at no additional cost to you.
